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Refunds and Returns Policy

Effective Date: August 8, 2024

Introduction

Thank you for purchasing from JP Marketing Buzz. We strive to ensure our customers are
satisfied with our digital products. This Refunds and Returns Policy outlines the process,
conditions, and timeframes for product returns and refunds. Please read this policy carefully.

Digital Products

Given the nature of digital products, we offer refunds under specific conditions to ensure
fairness for both our customers and our business.

Eligibility for Refunds

You may be eligible for a refund if you meet one or more of the following conditions:

 

  • Technical Issues: If the digital product is defective or not functioning as described
    due to technical issues that cannot be resolved.
  • Non-Delivery of the Product: If you did not receive the digital product after payment
    and we are unable to provide access.
  • Misrepresentation: If the digital product is significantly different from its description
    or preview on our website.

Refund Request Process

To initiate a refund request, please follow these steps:

 

  • Contact Us: Send an email to services@jpmarketingbuzz.com with the subject line
    “Refund Request” and include your order number, the name of the digital product,
    and a detailed description of the issue.
  • Review Process: Our customer support team will review your request and may ask
    for additional information or screenshots to assess the issue.
  • Resolution: We will respond to your request within 5 business days. If your request
    meets the eligibility criteria, we will process the refund to your original method of
    payment.

Conditions for Refunds

  • Timeframe: Refund requests must be made within 30 days of the purchase date.
    Requests made after this period will not be eligible for a refund.
  • Usage: Refunds will not be granted if the digital product has been used extensively
    or if the issue arises from misuse or modification of the product.
  • Duplicate Purchases: If you accidentally purchase the same product twice, we will
    refund the duplicate purchase.

Fees and Costs

  • Transaction Fees: Any transaction fees associated with the purchase (such as
    credit card processing fees) may be deducted from the refund amount.
  • No Return Fees: There are no fees for initiating a refund request.

Contact Information

If you have any questions or need assistance with the refund process, please contact our
customer support team:


JP Marketing Buzz
Office 184, 85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Email: services@jpmarketingbuzz.com

Final Provisions

  • Changes to This Policy: We reserve the right to modify this Refunds and Returns
    Policy at any time. Any changes will be posted on this page with an updated effective
    date. We encourage you to review this policy periodically.
  • Acceptance: By purchasing our digital products, you acknowledge that you have
    read and understood this Refunds and Returns Policy and agree to its terms.

 

Thank you for your understanding and for choosing JP Marketing Buzz. We appreciate your
business and are committed to providing you with high-quality digital products and excellent
customer service.